Terms & Conditions

Returns & Exchanges

We do not accept returns due to the sensitive nature of our products. In the event that you are dissatisfied with the quality of your purchase, please contact us. We care about our customers’ opinion and always look forward to improving our level of service!

If you receive a damaged product, please let us know immediately. Any damaged products will be replaced without charge.

If you receive a product different from what you ordered, we will replace the item and refund your return shipping costs.

No other exchanges are accepted.

Michele’s Granola LLC is not responsible for lost or stolen items that are confirmed as delivered by the carrier to the delivery address provided with the order.

Privacy Policy

At Michele’s Granola, we know that our customers expect us to keep information about them private and secure. This statement describes our privacy policy, and by visiting www.michelesgranola.com, you are accepting the practices described below.

Personal Information that Michele’s Granola gathers

Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. This includes address information and shipping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, and communicating with you.

Automatic Information: We receive and store certain data elements whenever you log on to our web site such as cookies and browser information like referring pages, and browser type/version.

How We Use Cookies

Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to offer you a personalized greeting. We also use cookies to store items in your shopping cart before checkout.

Sharing Customer Information

Michele’s Granola LLC never sells or otherwise discloses customer information to any outside party. We respect your privacy, and we will never provide your information to any other company or organization.

We securely transmit your credit card data to the appropriate credit card company during order processing. We never send customer information to other businesses that may want to do business with
you.

In cooperation with law enforcement, we may be obligated to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of Michele’s Granola, LLC, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.

Website Security

We work to protect the security of your information during transmission by using 128 bit Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.

Our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never change our policies and to make them less protective of customer information collected in the past without the consent of affected customers.