Customer Support
You'll find answers to your most commonly asked customer support questions below:
I want to check on the status of a recent order.
When you place an order, you will receive an email from hello@michelesgranola.com confirming. When we ship your fresh granola, we'll send a second email from the same address containing tracking information for the shipment.
Most orders ship within 2-3 business days after we receive them, but shipping times may be delayed due to issues on the part of the shipper (either UPS or USPS). If you need additional information about an order, you can reply to your confirmation email (or email hello@michelesgranola.com). You can also give us a ring during business hours on weekdays between 9AM - 4PM: 410-350-0021 and press 2.
I can't find my favorite Michele's Granola variety or size on the website.
We occasionally sell out of certain varieties or sizes, so some varieties may be marked as "Out of Stock" or they may not appear on the site. We'll re-list those items as soon as we bake the next fresh batch!
We have a feature on our website that will allow you to receive a notification as soon as this product is back in stock: Just click the yellow bar on the right side of the product page that says “Email When Available” and enter your email address.
Other items may not appear on our website because they are seasonal:
- Our fall Pumpkin Spice is available late summer through mid-fall
- Winter Cranberry Pecan is available in mid-fall into February
- Our Limited Edition varieties are available in limited quantities for a short period of time after being released
I am a member of The Crunch Club™ and I want to make a change to my recurring order.
First, make sure you are logged in, and click HERE for our help manual for managing your recurring order, including changing the date of the next shipment, quantities, flavors, and how to cancel. If you have difficulty logging in or need further assistance, please email TheCrunchClub@michelesgranola.com, and we'll respond within one business day.