Customer Support

You'll find answers to your most commonly asked  customer support questions below:

I want to check on the status of a recent order.

When you place an order, you will receive an email from elizabeth@michelesgranola.com confirming. When we ship your fresh granola, we'll send a second email from the same address containing tracking information for the shipment.

Most orders ship within 2-3 business days after we receive them, but shipping times may be delayed due to issues on the part of the shipper (either UPS or USPS). If you need additional information about an order, you can reply to your confirmation email (or email elizabeth@michelesgranola.com). You can also give us a ring during business hours on weekdays between 9AM - 4PM: 410-350-0021 and press 2.

I can't find my favorite Michele's Granola variety or size on the website.

We occasionally sell out of certain varieties or sizes, so some varieties may be marked as "Out of Stock" or they may not appear on the site. We'll re-list those items as soon as we bake the next fresh batch! 

Other items may not appear on our website because they are seasonal:

  • Our fall Pumpkin Spice is available late summer through mid-fall
  • Winter Cranberry Pecan is available in mid-fall through January-ish
We also bake two exclusive varieties for MOMs Organic Market on the east coast, which are only available at MOMs and not via our website.

I am a member of The Crunch Club™ and I want to make a change to my recurring order.

First, make sure you are logged in, and click HERE for our help manual for managing your recurring order, including changing the date of the next shipment, quantities, flavors, and how to cancel. If you have difficulty logging in or need further assistance, please email TheCrunchClub@michelesgranola.com, and we'll respond within one business day.  

Can I pick up an order at Michele's Granola?

We do not have a storefront, but we can schedule contactless curbside pick up for those local to Timonium, Maryland. To begin the process for picking up an order, please email elizabeth@michelesgranola.com or phone during business hours on weekdays between 9AM - 4PM: 410-350-0021 and press 2.